Shipping Information
Processing Time
All orders are processed within 1–3 business days after payment is received. You’ll receive a confirmation email with your tracking number once your order has been shipped.
Shipping Time
Our products are shipped directly from our warehouse in China.
Estimated delivery times:
- Australia, USA, UK, Canada: 6–12 business days
- Other international destinations: 7–15 business days
Please note that delivery times may vary depending on your location and any customs or postal delays that are beyond our control.
Shipping Costs
We offer free delivery on all orders over $70 AUD.
For orders under $70, shipping costs will be calculated at checkout.
Tracking Your Order
Once your order has been shipped, you’ll receive a tracking link via email. Please allow 1–3 business days for tracking information to update after dispatch.
Customs & Import Duties
Some international orders may be subject to import taxes, customs duties, or fees imposed by your country’s customs office. These charges are the buyer’s responsibility and are not included in the product price or shipping cost.
Incorrect Address or Delivery Issues
Please ensure your shipping details are correct before placing your order. We are not responsible for orders delivered to incorrect addresses or delays caused by postal services. If your package is returned due to an incorrect or incomplete address, we can reship it once it returns to our warehouse (additional shipping fees may apply).
Lost or Delayed Packages
If your order hasn’t arrived within 20 business days, please contact our support team at layeronenatural@gmail.com. We’ll assist in tracking down your parcel and finding a solution as quickly as possible.